FAQ

HEALTH AND HYGIENE

Please read our Doggo Bloggo: How do I wash my Poppy Pet Bed?

All components can be machine washed and tumble dried.

We recommend an energy-saving, cold machine wash, although you can hot wash too.

Do tumble dry as this also fluffs up the inner fibre-fill bedding and ensures Poppy’s Pet Bed bounces back into shape.

Ideally, wash the inner cover and outer quilted cover separately from the household wash.

Hand washing is not recommended.

Do not dry-clean Poppy’s Pet Bed – see our Doggo Bloggo Shoalhaven Dry Cleaners who say:

Please remember to remove as much fur as possible before putting Poppy’s Pet Bed in the washing machine as fur may clog up your filter.

Do not dry-clean Poppy’s Pet Bed – see our Doggo Bloggo from Shoalhaven Dry Cleaners who say: If you can’t wash it, don’t buy it.

Your pet likes a nice clean bed as much as you do.

Poppy’s Pet Bed velour-feel quilted outer cover discourages ticks and fleas.

The water-repellent, laminated terry-cotton cover provides another layer of defence to protect the Japara cotton-encased fibre-filled inner bed.

Furthermore, our fabrics are created specifically for easy frequent washing and encourage cleanliness.

The two important factors for flea and tick prevention in your pet’s bed:

  1. Avoid shag pile or faux fur fabrics, which offer a haven for grit, shed hair and bacteria
  2. Ensure washability, given that your Pet Bed should be washed frequently

Please read our Doggo Bloggo: Who let the fleas out?

As fellow dog-lovers, we suggest the biggest consideration when choosing a Pet Bed must be health and safety. We intentionally do not use foam, polystyrene beads or anything that can be easily swallowed or chewed.

Poppy’s five key components

  • Strong snag-proof zippers
  • Easy wash and breathability
  • Textured fabric for snuggle appeal
  • Tailored and designer-finished bedding style
  • Water, drool and pee-repellent, laminated, inner terry-cotton cover

Poppy’s list of no-no’s.

Here are the seven elements that Poppy would never want to see in her bed:

  1. Foam
  2. Buttons
  3. Eyelets
  4. Sharp edges
  5. Polystyrene beads
  6. Off-gassing or chemical odours
  7. Bug-breeding shag pile or faux-fur covers

The same care should go into your Pet Bed as your own bed – perhaps even more so, given your dog’s limited communication of woofs, growls and whimpers.

Sleep is important and that is ensured, as Poppy’s Pet Bed offers breathability, softness and quality fabrics that repel mites, bugs and fleas, while simultaneously providing comfort and support.

Complimentary

Your Poppy’s Pet Bed comes with practicalities such as a complimentary set that includes an easy machine-wash, spare inner cover and spare velour-feel quilted outer cover.

SAFETY, SUSTAINABILITY AND THE ENVIRONMENT

cruelty free Pet Bed

Poppy’s Pet Beds are 100 % cruelty-free and ideal for vegans as we do not use any animal products.

We do not use feathers or down.  These are often harvested via live plucking. 

Instead we use premium fibre-fill for reliable shape and fullness, created to provide superior bounce back and support with a luxurious feel that is similar to pure goose down.

Zero waste and reducing landfill are our aims; therefore Poppy’s Pet Bed, as well as the pack it comes in, is non-toxic, recyclable and can be upcycled or disposed with minimal environmental impact.

*Please note: Textile recyclers do not accept products that are contaminated by fur or urine.

Yes. There are no known allergens or potential irritants in the Poppy’s Pet Bed, which is designed to be resistant to fleas, mites and ticks.

sustainable-pet-bed

Considering the whole life cycle and our impact on the environment, we introduced sustainable and energy efficient practices to our workroom. Ecofriendly fabrics selected for washability, durability and longevity are the practical elements.

Rather than choosing foam, which often has unpleasant off-gassing chemical odours, Poppy’s Pet Bed is designed with the same unique premium fibre-fill that was created for the microCloud luxury bed range.

OEKO-TEX® is the international association represented in 60 countries for research and testing in the field of textile ecology since 1992. The system verifies the safety of textile products for people and the environment at all stages of production.

Oeko-tex STeP
Oeko-tex STeP

OEKO-TEX® STeP: Certified responsible production for people and planet.

Poppy’s Pet Beds’ workroom achieved OEKO-TEX® STeP certification, which sets the highest standards for both social and environmental aspects of textile production. This certification is a sign of responsibility towards employees and the environment and supports our company’s journey towards more sustainable production.

Oeko-tex Standard 100
Oeko-tex Standard 100

This is in addition to our OEKO-TEX Standard 100 certification, the benchmark that ensures textiles are free from hazardous substances like heavy metals, toxic dyes and carcinogens. 

Founded in 1947 and headquartered in Geneva, Switzerland, the International Organisation for Standardisation (ISO) is an independent panel of global experts and national standards bodies that develop proprietary, industrial and commercial standards.

In 2024, the Poppy’s Pet Bed workroom proudly achieved the globally recognised standards certification ISO 50001, demonstrating our commitment to reducing energy consumption and carbon emissions to help safeguard the future by making a positive difference in the here and now.

This adds to our impressive achievements that includes:

  1. ISO 9001 for quality management, which means effective processes and trained staff to deliver flawless products and services time after time together with a demonstrated commitment to quality.
  2. ISO 14001 by adhering to this standard we are taking proactive measures to minimise the environmental footprint, from resource use and waste management to environmental performance improvement.
  3. ISO 45001 recognises excellence in occupational health. This achievement underscores commitment to creating a safer and healthier work environment, to meticulously identify, evaluate and mitigate potential workplace hazards. This system ensures we have the necessary resources to address these risks and maintain a safe working environment. Additionally, training is provided to educate employees, equipping them with the knowledge and skills necessary to maintain their own safety and contribute to a collective culture of care.

EVERYTHING ABOUT POPPY’S PET BED

Two. You will receive:

  1. One complimentary velour-feel outer quilted cover in the same colour; for example, if you purchase a Navy Poppy’s Pet Bed, the complimentary cover is also Navy
  2. One complimentary terry-cotton water-repellent laminated protective cover

Great for when one set is in the wash.

Of course, you are welcome to purchase additional sets of quilted covers and inner liners.

The velour-feel quilted outer cover comes in Navy or Silver grey; these colours complement any decor.

Poppy’s Maxi Sized Bed

approx 125 × 90 cm
Recommended for larger breeds including German Shepherds, Labradors, Retrievers, Greyhounds, Pointers, Setters, Standard Poodles, English Sheepdogs, Samoyeds, larger Spaniels and similar size dogs.

$390.00

poppy's large Pet Bed

Poppy’s Medium Sized Bed

approx 108 × 72 cm

Recommended for small to medium-size dogs, including Toy breeds, small to mid-sized Spaniels, Dachshunds, small to medium Poodles, Bichon Frise, Pomeranians and similar size dogs, our medium sized dog bed provides the perfect spot for your furry friend to relax in comfort and style.

$295.00

Poppy's medium size Pet Bed

Choose an option of Navy or Silver grey

Poppy’s Pet Beds are soft and malleable and easily moved around the house or into the car due to the pliable nature of the inner fibre-fill. They are not stiff or foam-like.

Many of our customers like throwing their Poppy’s Pet Bed onto the couch or on top of their own beds.

It is a good idea to keep the box that Poppy’s Pet Bed comes in for easy travelling and transporting.

  • medium pet bed set approx. 1300g
  • maxi pet bed set approx. 1800g

 

  • medium inner cover only approx. 360g
  • maxi inner cover only approx. 500g

 

  • medium outer quilted cover only approx. 900g
  • maxi outer quilted cover only approx. 1250g

Yes, shipping is free Australia wide and New Zealand. For shipping outside Australia or New Zealand, contact us and tell us your address and we will provide a quote.

Please see our warranty, how that protects you and what that covers. Should you wish to make a claim, please contact us.

We would be very sorry to hear if you were unhappy in any way with your Poppy’s Pet Bed and we encourage you to please speak to us as we would value and appreciate your feedback and the opportunity to resolve your concern, please do contact us.

Yes of course, you’ll always speak to a real person in Australia. We don’t have an outsourced call centre and all our calls are answered by a dog-loving member of the Poppy’s Pet Bed team. They would love to hear from you.

Call us on 1800 953 322 or get in touch by email via the Contact page

Yes, we are – Melbourne actually

Yes, we are the designers and you are buying directly from us. There are no third parties or middle men. We made the Poppy’s Pet Bed and we care about your satisfaction.

We are the same family team that developed our microCloud luxury bedding range.

Yes, we are the same family company.

Poppy’s Pet Beds use the same premium fibre-fill as the microCloud luxury bed toppers. The Japara cotton casing, double-piping finished gusset and quilting are the same as the luxury bedding products we create for five-star hotels and premium accommodation properties.

Building in all the features we wanted for our own dog, we designed Poppy’s Pet Bed for our home and our family. Sleep, health and hygiene are three cornerstones, combined with our imperatives of quality and craftsmanship.

The family that created Poppy’s Pet Bed also created the microCloud luxury bedding range.

Dogs often wag their tails when they hop onto the Poppy’s Pet Bed

  1. Soothing and comfortable
  2. Airiness and breathability: avoid overheating
  3. Discourages ticks, mites and fleas
  4. No constraints – dogs are not constrained and can readily stretch out with freedom
  5. Velour-feel quilted outer cover where canines feel relaxed and content
  6. Portable: ideal for holidays or sleepovers

See our Doggo Bloggo: Why do dogs wag their tails?

  1. No foam
  2. Easy washability
  3. Snag-proof zippers
  4. Repels fleas and ticks
  5. No polystyrene beads
  6. Complimentary delivery
  7. Airiness and breathability
  8. Sustainable and recyclable
  9. No off-gassing or chemical odours
  10. No buttons, eyelets or sharp edges
  11. Tailored and finished designer style
  12. No bug-breeding shag pile or faux-fur
  13. Laminated water-repellent inner cover
  14. Longevity – designed to be long lasting
  15. Complimentary spare outer quilted cover
  16. Complimentary spare inner protective cover
  17. Velour-feel quilted fabric for snuggle appeal
  18. Portability – easily moved around the house or to the car
  19. Safety – nothing that can be easily chewed or swallowed

You are purchasing directly from the designer; there is no middle man. Poppy’s Pet Beds are not sold by any other retailer or shopping site. We take great pride in the quality and craftsmanship of every Poppy’s Pet bed. The family that created Poppy Pet Bed is the family that created our microCloud luxury bedding range.

All orders will be shipped to your address. Unfortunately we don’t have the facility to allow pick-up of orders.

Delivery time

We do our best to get your order packed, dispatched and delivered to you quickly. However, unforeseen delays occasionally do occur. If you need your order urgently, please email us and request express shipping and we’ll provide you with a quote based on the items selected, quantity of each and final destination for delivery.

Delivery time frames guide (Australia and New Zealand)

Standard Shipping:
3-12 business days from despatch date

Express Shipping:
1-3 business days from despatch date (metro)
3-5 business days from despatch date (regional)

Delivery time frames guide (international)*

Standard Shipping:
15-20 business days from despatch date

*express shipping NOT available

Overseas customers: please contact us for a postage quote.

Note that customs issues or duties at an overseas destination are the responsibility of the purchaser.

Delivery delay notice

Due to some staff shortages at Australia Post and Aramex and unprecedented increased parcel volumes generally, there may be some delivery delays.

Before ordering, please allow some additional time for delivery.

If you have not received delivery by the end of the approximate time frame, please contact us for assistance.

Who delivers the order?

Timely and reliable delivery is just as important as the quality and comfort of our products. Although we use external companies, we understand that delivery is a key aspect of doing business.

We use trusted and reliable couriers including Australia Post, Aramex Australia and TFM.

No pick-up of orders

Payment can be made using Visa, Mastercard or PayPal or contact us if you would like to arrange bank/electronic fund transfer.

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